How do I get started?
You will find a lot of information on our website, or please feel free to call or email us and we’d be happy to help. For local customers that may prefer to meet in person, we can arrange a casual meeting.
Which areas do you cover?
Our website prices are for delivery to UK Mainland addresses only. Deliveries outside of UK Mainland are quoted on an individual basis; please contact us for more details.
When it comes to work such as shop signage and vehicle graphics, we tend to cover local areas within a 20–30-mile radius (we are based near Dorchester, Dorset).
Do you have a pricelist?
The prices for each product we sell can be found on our website.
Design work will generally be quoted on a case-by-case basis, as it is a bespoke service for your individual needs. Please get in touch so we can discuss your requirements and send you a custom quote.
Do you have samples and brochures?
Yes, we have a wide range of samples for our printed products and large format range, brochures showcasing our signage products, and vinyl colour swatches for vehicle graphics, window graphics, signage and custom decals.
How long will my job take?
It really depends on the particular job, but generally if your order requires design work from us, we aim to get initial designs to you within 1-3 days. Once artwork has been approved, printed products should be with you within 4-7 working days, and signage, vehicle graphics & workwear within 5-10 working days.
We offer an Express turnaround on many items for a quicker production time. Same Day is our fastest turnaround service, where orders placed before 11am are guaranteed to print and dispatch that day for delivery on the next working day. This is only available on selected products.
How do you send design proofs?
We will generally email you a JPEG file of your design. Please be aware that this will be supplied at a lower resolution, however, the final printed product will be in a high resolution.
For jobs that require checking through the finer details, such as terms & conditions, a PDF proof will be sent to enable you to read all the small print.
We can supply printed proofs and colour samples, but this may incur extra costs.
How much does delivery cost?
Delivery is free on almost all of our products to UK Mainland addresses. If there is a delivery charge on a product, it will be clearly stated.
How long will delivery take?
We use next-day delivery services as standard, or you may wish to collect your order from our premises. Overall turnaround time depends on the product / service.
What if my item looks damaged on arrival?
Please ensure you sign for the consignment as damaged, otherwise it can be very difficult for us to claim back from the courier and resupply you with the goods.
Do you offer reprints/replacements/refunds?
In the event of faulty products or damage during delivery, we are able to resupply affected items. Please note that we usually require a photo of any items in question before we can resupply them.
If items delivered have been signed for as received in good condition and arrive damaged during transit, or damaged as a result of opening, mishandling, mistreatment, vandalism, heavy weather conditions or other circumstances outside of our control, we are unable to offer reprints, replacements or refunds.
Damage caused during delivery must be reported to us immediately. If there is a delay to the report, a claim may not be possible.
How do I setup my artwork for one of your products?
We supply templates for many of our products, which can be downloaded from each respective product page.
For templates set up at a percentage of the full size, for example 20% scale, all artworks should be supplied at the required scale and should not be altered. Please look at our artwork requirements page for more information.
Will you let me know if there's an issue with my artwork?
If artwork cannot be used to produce what has been ordered, we will advise you of this and ask how you would like to proceed.
Please be aware that we cannot be held responsible for issues contained in the artwork itself such as spelling mistakes, grammatical errors, RGB colour mode, missing fonts and images, overprint and resolution. To avoid these issues please ensure your artwork adheres to ourartwork requirements.
Can I make last minute changes?
Once you’ve agreed to the final design proof your work will be sent into production. Any changes made after this time will be charged accordingly.
What are your payment terms?
Payment in full is required to purchase any products on our website.
For design work where we may not know the total cost at the beginning of the project, we will generally ask for a deposit. This is usually 50% of the expected total cost prior to work commencing, with the balance due on completion.
What payment methods do you accept?
For online payments we accept credit/debit cards (Visa and Mastercard) via our secure payment gateway,Stripe.
We also accept bank transfers, though funds must clear before we can process an order. Our BACS details will be provided on the invoice.